Bleuel, William H, <br/><br/>
Service management :  principles and practices / 
William H. Bleuel and Joseph D. Patton, Jr. 
 - 3rd ed. 
 - xvii 328 páginas :  ilustraciones ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 314-320) and index. 
<br/><br/><label>ISBN: </label>1556174918 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Servicio al cliente--Administración.<br/>Servicio al cliente.
<br/><br/><label>Dewey Class. No.: </label>658.812  / B647s 1994