Ross, Joel E, <br/><br/>
Total quality management :  text, cases and readings / 
Joel E. Ross. 
 - 2nd ed. 
 - 465 páginas 
<br/><br/><label>ISBN: </label>1884015085 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Control de calidad--Administración.
<br/><br/><label>Dewey Class. No.: </label>658.562  / R824t 1995