Steeples, Marion Mills, The corporate guide to the Malcolm Baldrige National Quality Award : proven strategies for building quality into your organization / Marion Mills Steeples. - 2nd ed. - 358 páginas Incluye bibliografía. ISBN: 1556239572 Subjects--Corporate Names: Malcolm Baldrige National Quality Award. Subjects--Topical Terms: Control de calidad--Administración. Dewey Class. No.: 658.562 / S814c 1993