TY  - BOOK
AU  - Stickdorn,Marc
AU  - Hormess,Markus
AU  - Lawrence,Adam
AU  - Schneider,Jakob
TI  - This is service design doing: applying service design thinking in the real world : a practitioner's handbook 
SN  - 9781491927151
PY  - 2018///]
CY  - Sebastopol, CA
PB  - O'Reilly
KW  - Service industries
KW  - Management
KW  - Services (Industrie)
KW  - Gestion
KW  - BUSINESS & ECONOMICS
KW  - Industrial Management
KW  - bisacsh
KW  - Management Science
KW  - Organizational Behavior
KW  - fast
N1  - Incluye bibliografía e índice
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UR  - https://public.ebookcentral.proquest.com/choice/publicfullrecord.aspx?p=5219777
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ER  -