Stickdorn, Marc, <br/><br/>
This is service design doing :  applying service design thinking in the real world : a practitioner's handbook / 
by Marc Stickdorn, Markus Hormess, Adam Lawrence, Jakob Schneider. 
 - 1 recurso en línea : (xxiii, 541 páginas )   (some color) 
<br/><br/>Incluye bibliografía e índice.. 
<br/><br/><label>ISBN: </label>9781491927151 1491927151 9781491927137 1491927135 
<br/><br/><label>Source: </label>C3923617-6968-4B1D-A1D7-D6A79EE8DEFA  OverDrive, Inc.  http://www.overdrive.com 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.<br/>Services (Industrie)--Gestion.<br/>BUSINESS & ECONOMICS--Industrial Management.<br/>BUSINESS & ECONOMICS--Management.<br/>BUSINESS & ECONOMICS--Management Science.<br/>BUSINESS & ECONOMICS--Organizational Behavior.<br/>Service industries--Management