Orchestrating experiences collaborative design for complexity / [recurso electr�onico] :
Chris Risdon, Patrick Quattlebaum ; foreward by Marc Rettig.
- Brooklyn, NY : Rosenfeld Media, �2018.
- 1 recurso en �lnea (xix, 316 p.) : il.
Incluye referencias bibliograficas e indice.
9781933820743 1933820748 9781933820736 193382073X
Customer services. Service industries--Management. Servicios al cliente. Industria de servicios--Administracion. Service a la clientele. Services (Industrie)--Gestion. Customer services. Service industries--Management.