TY  - BOOK
AU  - Bush,John
ED  - Performance Research Associates.
TI  - {iexcl}Wow!: deje al cliente boquiabierto con un servicio fuera de serie 
SN  - 9781418586461
PY  - 2009///
CY  - Nashville
PB  - Grupo Nelson
KW  - Customer services
KW  - Service {grave}a la client{grave}ele
KW  - BUSINESS & ECONOMICS
KW  - Customer Relations
KW  - bisacsh
KW  - fast
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ER  -