TY - BOOK AU - Marsh,Stephanie TI - User research: a practical guide to designing better products and services SN - 9780749481056 PY - 2018/// CY - London PB - KoganPage KW - Human-computer interaction KW - User-centered system design KW - Customer relations KW - Conception participative (Conception de syst{grave}emes) KW - Sales & marketing KW - bicssc KW - Customer services KW - Business innovation KW - Data analysis: general KW - COMPUTERS KW - Computer Literacy KW - bisacsh KW - Computer Science KW - Data Processing KW - Hardware KW - General KW - Information Technology KW - Machine Theory KW - Reference KW - fast KW - Sales and marketing KW - thema KW - Data science and analysis: general N1 - Incluye bibliografía e índice ER -