TY  - BOOK
AU  - Stickdorn,Marc
TI  - This is service design doing: applying service design in the real world : a practitioner's handbook 
SN  - 9781491927151
PY  - 2018///
CY  - Sebastopol, California
PB  - O'Reilly Media, Inc.
KW  - Service industries
KW  - Management
KW  - Services (Industrie)
KW  - Gestion
KW  - fast
N1  - Includes bibliographical references at the end of each chapters and index
ER  -