This is service design doing :  applying service design in the real world : a practitioner's handbook / 
by Marc Stickdorn [and three others]. 
 - 1 recurso en línea : (542 páginas )   (some color) 
<br/><br/>Includes bibliographical references at the end of each chapters and index. 
<br/><br/><label>ISBN: </label>9781491927151 1491927151 9781491927151 
<br/><br/><label>Source: </label>5219777  Proquest Ebook Central 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.<br/>Services (Industrie)--Gestion.<br/>Service industries--Management