TY  - BOOK
AU  - Lee,Jungwoo
AU  - Han,Spring H.
ED  - SpringerLink (Online service)
TI  - The Future of Service Post-COVID-19 Pandemic, Volume 1: Rapid Adoption of Digital Service Technology 
T2  - The ICT and Evolution of Work,
SN  - 9789813341265
U1  - 658.3 23
PY  - 2021///
CY  - Singapore
PB  - Springer Nature Singapore, Imprint: Springer
KW  - Personnel management
KW  - Technological innovations
KW  - Service industries
KW  - Human Resource Management
KW  - Innovation and Technology Management
KW  - Services
N1  - Introduction -- How the COVID-19 Pandemic is Reshaping the Education Service -- Rethinking Higher Education Post COVID-19 -- Asian University Leader Perspectives -- Transformative Value Co-creation in Healthcare Services in the COVID-19 Era; Open Access
N2  - This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate
UR  - https://doi.org/10.1007/978-981-33-4126-5
ER  -