Barlow, Janelle  1943- <br/><br/>
A complaint is a gift :  recovering customer loyalty when things go wrong / 
Janelle Barlow, Claus Mřller. 
 - Second edition 
 - x, 287 páginas :  ilustraciones,   23 cm 
<br/><br/><label>ISBN: </label>9781576755822 1576755827 
<br/><br/><label>LCCN: </label>2008017877 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quejas al consumidor.<br/>Servicio al cliente.
<br/><br/><label>Dewey Class. No.: </label>658.8343   / B258c 2008