TY  - BOOK
AU  - Roberts,Harry V
AU  - Sergesketter,Bernard F.
TI  - Quality is personal: a foundation for total quality management 
SN  - 0029266254
U1  - 658.562 
PY  - 1993///
CY  - New York
PB  - Free Press
KW  - Control de calidad
KW  - Administración
ER  -