TY  - BOOK
AU  - Curedale,Robert
TI  - Service design: process & methods 
SN  - 1940805309
U1  - 658.812 
PY  - 2016///
CY  - Topanga, CA
PB  - Design Community College
KW  - Servicio al cliente
KW  - Servicios de diseño
ER  -