TY  - BOOK
AU  - Baxter,Rod
TI  - Operational excellence handbook: a must have for those embarking on a journey of transformation and continuous improvement 
SN  - 1329184327
U1  - 658.503 
PY  - 2015///
CY  - Naples, Florida
PB  - Value Generation Partners
KW  - Calidad total
KW  - Éxito
KW  - Servicio al cliente
ER  -