Baxter, Rod, <br/><br/>
Operational excellence handbook :  a must have for those embarking on a journey of transformation and continuous improvement / 
Rod Baxter. 
 - xii, 218 páginas :. 
<br/><br/><label>ISBN: </label>1329184327 9781329184329 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Calidad total.<br/>Éxito.<br/>Servicio al cliente.
<br/><br/><label>Dewey Class. No.: </label>658.503  / B355o 2015