TY - BOOK AU - Patnaik,Dev AU - Mortensen,Peter TI - Wired to care: how companies prosper when they create widespread empathy SN - 013714234X U1 - 658.8343 PY - 2009/// CY - Upper Saddle River, N.J. PB - FT Press KW - Efectividad organizacional KW - Empatía KW - Éxito en los negocios KW - Aspectos psicológicos KW - Relaciones humanas N1 - Getting outside -- The map is not the territory -- The way things used to be -- Reflect what you see -- Walking in someone else´s shoes -- Wired to care -- Open all the windows -- Reframe how you see the world -- We are them and they are us -- The golden rule -- The hidden payoff ER -