TY  - BOOK
AU  - Kalbach,James
TI  - Mapping experiences: a guide to creating value through journeys, blueprints, and diagrams 
SN  - 1491923539
U1  - 658.812 
PY  - 2016///
CY  - Beijing
PB  - O´Reilly
KW  - Aprendizaje organizacional
KW  - Efectividad organizacional
ER  -