TY  - BOOK
AU  - Parker,David W.
TI  - Service Operations Management: the total experience 
SN  - 9781781006221
U1  - 658 
PY  - 2012///]
CY  - Cheltenham, UK
PB  - Edward Elgar
KW  - Administración
KW  - Industria de servicios
N1  - Incluye referencias bibliográficas e índice; Introduction to service operations management -- Developing a service operations strategy -- Service process improvement -- Leadership and teams in service operations management -- Service supply and logistics networks -- Innovation and services development -- Service operations performance quality -- Sustainable service operations -- Service operations performance -- Not-for-profit and public service operations management -- Pursuit of simplicity in service operations -- Electronic-service operations management -- Index
ER  -