TY  - BOOK
AU  - Goetsch,David L
AU  - Davis,Stanley
TI  - Quality management for organizational excellence: introduction to total quality 
SN  - 9780132558983
U1  - 658.4013 
PY  - 2013///
CY  - Upper Saddle River, NJ.
PB  - Pearson
KW  - Calidad total
KW  - Administración
ER  -