TY  - BOOK
AU  - Deming,William Edwards
AU  - Orsini,Joyce Nilsson
TI  - The essential Deming: leadership principles from the father of quality 
SN  - 0071790225
U1  - 658.4092 
PY  - 2013///
CY  - New York, NY
PB  - McGraw-Hill
KW  - Administración industrial
KW  - Calidad total
KW  - Administración
KW  - Liderazgo
N1  - Incluye bibliografía; The world is being ruined by best efforts (best efforts without guidance lead to failure) -- Quality is made in the boardroom (only top management can make the decisions necessary to assure quality) -- By what method? (how can we bring about improvement?) -- There is no such thing as instant pudding (deming´s 14 points for management) -- A system must be managed (people are part of the system) -- There is no substitute for knowldege (information is not knowledge) -- Management is prediction (statistical thinking is required) -- What happened in Japan?
ER  -