TY  - BOOK
AU  - Sperl,Todd
AU  - Ptacek,Rob
AU  - Trewn,Jayant
TI  - Practical lean Six Sigma for healthcare: using the A3 and lean thinking to improve operational performance in hospitals, clinics, and physician group practices 
SN  - 1467516996
U1  - 362.11068 
PY  - 2013///
CY  - Chelsea, MI
PB  - MCS Media
KW  - Administración de servicios de salud
KW  - Control de calidad
KW  - Atención médica
KW  - Six Sigma (Normas de control de calidad)
N1  - Prepare -- The assess phase (define) -- The diagnosis phase (measure, analyze) -- The treat phase (improve, control) -- The prevent phase (control) -- Appendix
ER  -