TY  - BOOK
AU  - Poll,Roswitha
AU  - Boekhorst,Peter te
TI  - Measuring quality: performance measurement in libraries 
T2  - IFLA publications
SN  - 3598220332
U1  - 027.7 
PY  - 2007///
CY  - München
PB  - K.G. Saur
KW  - Bibliotecas académicas
KW  - Evaluación
KW  - Bibliotecas públicas
N1  - Incluye bibliografía. (p. 263-267); 1. Role of performance indicators in quality management -- 2. Indicators of impact or outcome -- 3. Overview of the indicators -- 4. Description of the indicators -- 5. List of indicators -- A. Resources, infrastructure -- B. Use -- C. Efficiency -- D. Potentials and development -- Annex 1. Calculating costs -- Annex 2. Main sources of the indicators
ER  -