Poll, Roswitha, <br/><br/>
Measuring quality :  performance measurement in libraries / 
Roswitha Poll, Peter te Boekhorst. 
 - 2nd rev. ed. 
 - 269 páginas :  ilustraciones ;  22 cm. 
 - IFLA publications ;  127 .
 - IFLA Publications;  127 .
<br/><br/>Incluye bibliografía. (p. 263-267). 
<br/><br/>1. Role of performance indicators in quality management -- 2. Indicators of impact or outcome -- 3. Overview of the indicators -- 4. Description of the indicators -- 5. List of indicators -- A. Resources, infrastructure -- B. Use -- C. Efficiency -- D. Potentials and development -- Annex 1. Calculating costs -- Annex 2. Main sources of the indicators. 
<br/><br/><label>ISBN: </label>3598220332 3598440286 9783598220333 9783598440281 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Bibliotecas académicas--Evaluación.<br/>Bibliotecas públicas.--Evaluación.
<br/><br/><label>Dewey Class. No.: </label>027.7  / P771m 2007