Hyken, Shep, <br/><br/>
The amazement revolution :  seven customer service strategies to create an amazing customer (and employee) experience / 
Shep Hyken. 
 - 214 páginas ;  24 cm. 
<br/><br/>Incluye bibliografía (p. 199-202). 
<br/><br/>What is amazement? -- The right thing to do -- How we got here -- The master class -- The master class : American express -- Role models for amazement -- Strategy #1 : provide membership -- Strategy #2 : have serious fun -- Strategy #3 : cultivate partnership -- Strategy #4 : hire right -- Strategy #5 : create a memorable after-experience -- Strategy #6 : build community -- Strategy #7 : walk the walk -- Create your own amazement revolution -- The art of amazement to-do list -- Amazement brainstorm worksheets. 
<br/><br/><label>ISBN: </label>1608321061 9781608321063 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Comunicación organizacional.<br/>Relaciones con los clientes.<br/>Servicio al cliente.
<br/><br/><label>Dewey Class. No.: </label>658.812  / H995a 2011