TY  - BOOK
ED  - Andrew Reise Consulting.
TI  - The customer experience fiasco: learning from the misguided adventures of a customer service executive 
SN  - 0578089106
U1  - 658.812 
PY  - 2011///
CY  - Overland Park, Kan.
PB  - Andrew Reise Consulting
KW  - Consumidores
KW  - Relaciones con los clientes
KW  - Administración
ER  -