TY  - ADVS
ED  - Coastal Video Communications Corp.
TI  - Customer service: the royal treatment 
U1  - 658.812 
PY  - 2004///
CY  - Virginia Beach, VA
PB  - Coastal training Technologies Corp.
KW  - Relaciones con los clientes
KW  - Servicio al cliente
N1  - Copyright on booklet is 1999; CUS001DVDESP000000044; DVD also contains Resource material for DVD-ROM, which includes a leader´s guide and a PowerPoint presentation -- case; DVD contains Training points, a PowerPoint-type presentation hnighlighting major program contents -- case; DVD-ROM contains English and Spanish versions of the program
N2  - Presents ways to provide pro-active customer service, secrets of guest realtions, and a definition of who is the customer -- website
ER  -