Customer service  the royal treatment /  [DVD] : 
Coastal Training Technologies Corporation. 
 - 1 DVD (19 min.) :  sonido, a color ;  4 3/4 in. +  1 participant´s handbook (16 páginas, a color, ilustraciones, 20.5 cm.) 
<br/><br/> Copyright on booklet is 1999.  CUS001DVDESP000000044.  DVD also contains Resource material for DVD-ROM, which includes a leader´s guide and a PowerPoint presentation -- case.  DVD contains Training points, a PowerPoint-type presentation hnighlighting major program contents -- case.  DVD-ROM contains English and Spanish versions of the program. 
<br/><br/> Presents ways to provide pro-active customer service, secrets of guest realtions, and a definition of who is the customer -- website. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Relaciones con los clientes.<br/>Servicio al cliente.
<br/><br/><label>Dewey Class. No.: </label>658.812  / C987 2004