Schonberger, Richard J, <br/><br/>
Synchroservice! :  the innovative way to build a dynasty of customers / 
Richard J. Schonberger and Edward M. Knod. 
 - 279 páginas 
<br/><br/><label>ISBN: </label>0786302453 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Calidad total--Administración.<br/>Servicio al cliente.
<br/><br/><label>Dewey Class. No.: </label>650.02855369  / S371s 1994