TY  - BOOK
AU  - Lerbinger,Otto
TI  - The crisis manager: facing disasters, conflicts, and failures 
T2  - Routledge communication series
SN  - 0415892287
U1  - 658.4056 
PY  - 2012///
CY  - New York
PB  - Routledge
KW  - Manejo de crisis
KW  - Solución de conflictos
N1  - Rev. ed. of: The crisis manager : facing risk and responsibility. 1997; Incluye bibliografía; Understanding crises -- Risk management: preparing for the worst -- Crisis communication -- Image restoration strategies in crisis communication -- Natural crises -- Biological crises -- Technological crises -- Confrontation crises -- Chapetr 9 crises of malevolence -- Crises of mismanagement -- Crises of skewed management values -- Crises of deception -- Crises of management misconduct
ER  -