TY  - BOOK
AU  - Matthews,Joseph R
TI  - Scorecards for results: a guide for developing a library balanced scorecard 
SN  - 1591586984
U1  - 027.4 
PY  - 2008///
CY  - Westport, Conn.
PB  - Libraries Unlimited
KW  - Bibliotecas públicas
KW  - Evaluación
N1  - Incluye bibliografía; What is a balanced scorecard? -- The library scorecard -- A suggested process -- The mission and vision -- Strategy and strategy maps -- Identify critical success factors -- Selecting performance measures -- Choosing targets and initiatives -- Sustaining the use of scorecards -- Communicating your scorecard
UR  - http://catdir.loc.gov/catdir/toc/ecip089/2008003689.html
ER  -