TY  - ADVS
AU  - Dues,Michael
TI  - The art of conflict management: achieving solutions for life, work, and beyond 
T2  - The great courses
SN  - 1598037110
U1  - 303.69 
PY  - 2010///
CY  - Chantilly, VA
PB  - Teaching Co.
KW  - Negociación
KW  - Solución de conflictos
N1  - ´Course No. 5964.´; dvd 1. Why conflict management matters ; The adversary system ; Morton Deutsch and the concept of win-win ; Perception, perspective, and punctuation ; Managing multiple and conflicting emotions ; Multiple, complex, and changing goals -- dvd 2. Power-how much we need and how to use it ; Conflict styles ; Dysfunctional conflict strategies ; Principled negotiation ; Preparing and arranging to negotiate ; Negotiating conflict resolutions -- Disc 3. Listening in conflict ; Dynamic patterns in close relationships ; Disruptions in close relationships ; How management theories affect conflict ; The nanager´s role in dealing with conflict ; Getting professional help with conflict -- dvd 4. Helping others manage conflict ; Moral and cultural conflict ; Managing moral conflict-success stories ; Managing conflict´s aftermath ; Teaching our children about conflict ; Conflict management-- a success in progress; Lecturer: Professor Michael Dues, University of Arizona
ER  -