TY  - BOOK
AU  - Spangle,Michael
AU  - Isenhart,Myra Warren
TI  - Negotiation: communication for diverse settings 
SN  - 0761923489
U1  - 303.69 
PY  - 2003///
CY  - Thousand Oaks, CA
PB  - Sage
KW  - Negociación
KW  - Solución de conflictos
N1  - Incluye bibliografía; Foundations of negotiation -- Contextual nature of negotiation -- Theoretical perspectives -- Negotiation processes -- Qualities and skills of effective negotiators -- When negotiation breaks down -- Interpersonal negotiation -- Consumer negotiation -- Organizational negotiation -- Community negotiation -- International negotiation -- Integrating the art with the science of negotiation
UR  - http://catdir.loc.gov/catdir/enhancements/fy0658/2002010850-t.html
ER  -