TY  - BOOK
AU  - Blazey,Mark L
TI  - Insights to performance excellence 2011-2012: understanding the integrates management system and baldrige 
SN  - 0873898141
U1  - 658.562 
PY  - 2011///
CY  - Milwaukee, WI
PB  - Asq Quality Press
KW  - Baldridge National Quality Program (National Institute of Standards and Technology)
KW  - Garantía de calidad
KW  - Premios
KW  - Estados Unidos
KW  - Rendimiento administrativo
ER  -