TY  - BOOK
AU  - Hirko,Buff
AU  - Ross,Mary Bucher
TI  - Virtual reference training: the complete guide to providing anytime, anywhere answers 
SN  - 0838908764
U1  - 025.524 
PY  - 2004///
CY  - Chicago, IL
PB  - American Library Association
KW  - Servicios de consulta electrónica (Bibliotecas)
N1  - Incluye bibliografía; Beyond shazam! : training for virtual reference -- Introduction, Washington´s Statewide Virtual Reference Project -- Core competencies : knowledge, skills, and aptitudes needed for virtual reference -- Learning through using : the constructivist approach -- Multiple ways of learning : face-to-face and online, individual and collaborative -- Getting started : curriculum development -- Learning activities : taking the user perspective -- Model reference : online behaviors -- Evaluation, modification, and follow-up
UR  - http://catdir.loc.gov/catdir/toc/ecip0412/2003027440.html
ER  -