TY  - ADVS
AU  - Timm,Paul R
AU  - Brown,Rick
AU  - Heitz,Bill
AU  - Parkinson,Eileen
TI  - 50 ways to keep your customers: and get new ones 
U1  - 658.812 
PY  - 1992///
CY  - [New Jersey?]
PB  - Jack Wilson and Associates
KW  - Servicio al cliente
KW  - Administración
N1  - Accompanying text: 50 powerful ideas you can use to keep your customers / Paul R. Timm, c2002. 3rd ed. (158 p. : ill. ; 21 cm.); Producer, Rick Brown ; director, Bill Heitz ; writers, Paul Tim, Rick Brown
N2  - Timm and Parkinson present 50 practical suggestions for management to create a climate of caring and for staff to aim at always giving the type of service that produces satisfied customers
ER  -