TY  - BOOK
AU  - Schonberger,Richard J
TI  - Building a chain of customers: linking business functions to create the world class company 
SN  - 0029279917
U1  - 658.8 
PY  - 1990///
CY  - New York, London
PB  - Free Press, Collier Macmillan Publishers
KW  - Administración industrial
KW  - Efectividad organizacional
N1  - Incluye bibliografía; _; 1; The Great Awakening: Earthquakes in the Business Functions; 1 --; 2; Universal Strategy: The Shattering of Strategic Business Thought; 17 --; 3; The ´Customer-In´ Organization; 34 --; 4; Total Quality: Toward Delighting the Customer; 65 --; 5; Work Force on the Attack; 89 --; 6; The Learning Organization; 122 --; 7; Attack on Nonobvious Wastes; 142 --; 8; Minimal Accounting and Noncost Cost Control; 164 --; 9; Pay, Recognition, Celebration; 189 --; 10; World-Class Product Development; 212 --; 11; Marketing for Total Gain; 237 --; 12; Success Formulas for Volume and Flexibility; 263 --; 13; Elevated Performance Standards; 294 --; Appendix; Quick (JIT) Response; 318
UR  - http://catdir.loc.gov/catdir/enhancements/fy0631/89077552-t.html
ER  -