TY  - BOOK
AU  - Mauch,Peter D.
TI  - Quality management: theory and application 
SN  - 1439813809
U1  - 658.4013 
PY  - 2010///
CY  - Boca Raton, FL
PB  - CRC Press
KW  - Calidad total
KW  - Administración
N1  - Incluye bibliografía; Organizing for quality -- Planning for quality -- Controlling for quality -- Staffing for quality -- Motivating for quality -- Special topics in quality
ER  -