TY  - BOOK
AU  - Keen,Peter G.W
AU  - McDonald,Marc
TI  - The eprocess edge: creating customer value and business wealth in the internet era 
SN  - 0072126264
U1  - 658.054678 
PY  - 2000///
CY  - Berkeley,CA
PB  - Osborne/McGraw Hill
KW  - Comercio electrónico
KW  - Negocios
KW  - Planeación
ER  -