TY  - BOOK
AU  - Langley,Gerald J.
TI  - The improvement guide: a practical approach to enhancing organizational performance 
SN  - 0470192410
U1  - 658.4063 
PY  - 2009///
CY  - San Francisco, CA
PB  - Jossey-Bass
KW  - Cambio organizacional
KW  - Control de calidad
KW  - Efectividad organizacional
N1  - Incluye bibliografía; Changes that result in improvement -- Skills to support improvement -- Improvement case studies -- The science of improvement -- Using the model for improvement -- Developing a change -- Testing a change -- Implementing a change -- Spreading improvements -- Integrating methods for the improvement of value -- Improving large or complex systems -- Case studies of improvement efforts -- Making the improvement of value a business strategy -- Developing improvement capability
UR  - http://catdir.loc.gov/catdir/enhancements/fy1009/2008055670-t.html
ER  -