The improvement guide :  a practical approach to enhancing organizational performance / 
Gerald J. Langley ... [et al.]. 
 - 2nd ed. 
 - xxi, 490 páginas :  ilustraciones 
<br/><br/>Incluye bibliografía. 
<br/><br/>Changes that result in improvement -- Skills to support improvement -- Improvement case studies -- The science of improvement -- Using the model for improvement -- Developing a change -- Testing a change -- Implementing a change -- Spreading improvements -- Integrating methods for the improvement of value -- Improving large or complex systems -- Case studies of improvement efforts -- Making the improvement of value a business strategy -- Developing improvement capability. 
<br/><br/><label>ISBN: </label>0470192410 9780470192412 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Cambio organizacional.<br/>Control de calidad.<br/>Efectividad organizacional.
<br/><br/><label>Dewey Class. No.: </label>658.4063  / I34a 2009