TY  - BOOK
AU  - Reidenbach,R.Eric
TI  - Listening to the voice of the market: how to increase market share and satisfy current customers 
SN  - 1420093304
U1  - 658.83 
PY  - 2010///
CY  - Boca Raton, FL
PB  - CRC Press
KW  - Mercadeo
KW  - Satisfacción del cliente
N1  - Incluye bibliografía
ER  -