Critical success factors simplified : implementing the powerful drivers of dramatic business improvement /
Marvin T. Howell.
- x, 146 páginas : ilustraciones
Incluye bibliografía.
Introduction -- Identifying CSFs: external CSFs -- Identifying CSFs: internal CSFs -- The CSF achievement model -- Strategic planning and CSFs -- A systems example using CSFs: ISO 14001 -- Benchmarking and CSFs -- Critical success measures for process success -- Improving job performance through CSFs -- CSFs for individuals -- Conclusion.