TY  - ADVS
AU  - Anders,Leif
AU  - Baynes,Mary Anne
AU  - Gildersleeve,James P.
TI  - ISO 9001: 2008 basics: what employees need to know 
SN  - 1891578316
U1  - 658.562 
PY  - 2009///
CY  - Durham, NC
PB  - INFORM
KW  - Aseguramiento de la calidad
KW  - Normas
KW  - Control de calidad
N1  - Narrator: Leif Anders; hostess: Mary Anne Baynes
N2  - Designed to give you a basic understanding of the ISO 9001 series of standards. The focus will be on ISO 9001:2008 the newest quality management system requirement standard in the ISO 9001 series
ER  -