TY  - BOOK
AU  - Cochran,Craig
TI  - Problem solving in plain English
SN  - 1932828303
U1  - 658.403 
PY  - 2010///
CY  - Chico, Calif.
PB  - Paton Professional
KW  - Solución de problemas
KW  - Toma de decisiones
N1  - Select the right problem -- Write the problem statement -- Define the current process -- Identify problem causes -- Plan and implement corrective actions -- Verify effectiveness
ER  -