TY  - BOOK
AU  - Furterer,Sandra L.
TI  - Lean Six Sigma in service: applications and case studies 
SN  - 1420078887
U1  - 658.562 
PY  - 2009///
CY  - Boca Raton, FL
PB  - CRC Press
KW  - Control de calidad
KW  - Estadísticas
KW  - Control de procesos industriales
KW  - Six Sigma (Normas de control de calidad)
N1  - Incluye bibliografía; Ch. 1. Instructional Strategies for Using This Book / Sandra L. Furterer -- Ch. 2. Lean Six Sigma Roadmap Overview / Sandra L. Furterer -- Ch. 3. Design for Six Sigma Roadmap Overview / Sandra L. Furterer -- Ch. 4. Sunshine High School Discipline Process Improvement--A Lean Six Sigma Case Study / Marcela Bernardinez ... [et al.] -- Ch. 5. Financial Services Improvement in City Government-A Lean Six Sigma Case Study / Sandra L. Furterer -- Ch. 6. Industrial Distribution and Logistics (IDIS) Program Recruiting Process Design-A Lean Six Sigma Case Study / Blake Hussion ... [et al.] -- Ch. 7. CECS Inventory and Asset Management Process Improvement--A Lean Six Sigma Case Study / Felix Martinez ... [et al.] -- Ch. 8. High School Advanced Placement Open Access Process Assessment--A Lean Six Sigma Case Study / Marcela Bemardinez ... [et al.] -- Ch. 9. Project Charter Review Process Design--A Design for Six Sigma Case Study / Sandra L. Furterer -- Ch. 10. Assessing Lean Six Sigma Project Success-A Case Study Applying a Lean Six Sigma Post Project Assessment Strategy / Sandra L. Furterer -- Ch. 11. Future and Challenge of Lean Six Sigma / Sandra L. Furterer -- Appendix A : Financial Process Flows -- Appendix B : Cost Benefit Analysis
ER  -