Lean Six Sigma in service :  applications and case studies / 
edited by Sandra L. Furterer. 
 - xiv, 468 páginas :  ilustraciones 
<br/><br/>Incluye bibliografía. 
<br/><br/>Ch. 1. Instructional Strategies for Using This Book / Sandra L. Furterer -- Ch. 2. Lean Six Sigma Roadmap Overview / Sandra L. Furterer -- Ch. 3. Design for Six Sigma Roadmap Overview / Sandra L. Furterer -- Ch. 4. Sunshine High School Discipline Process Improvement--A Lean Six Sigma Case Study / Marcela Bernardinez ... [et al.] -- Ch. 5. Financial Services Improvement in City Government-A Lean Six Sigma Case Study / Sandra L. Furterer -- Ch. 6. Industrial Distribution and Logistics (IDIS) Program Recruiting Process Design-A Lean Six Sigma Case Study / Blake Hussion ... [et al.] -- Ch. 7. CECS Inventory and Asset Management Process Improvement--A Lean Six Sigma Case Study / Felix Martinez ... [et al.] -- Ch. 8. High School Advanced Placement Open Access Process Assessment--A Lean Six Sigma Case Study / Marcela Bemardinez ... [et al.] -- Ch. 9. Project Charter Review Process Design--A Design for Six Sigma Case Study / Sandra L. Furterer -- Ch. 10. Assessing Lean Six Sigma Project Success-A Case Study Applying a Lean Six Sigma Post Project Assessment Strategy / Sandra L. Furterer -- Ch. 11. Future and Challenge of Lean Six Sigma / Sandra L. Furterer -- Appendix A : Financial Process Flows -- Appendix B : Cost Benefit Analysis. 
<br/><br/><label>ISBN: </label>1420078887 9781420078886 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Control de calidad--Estadísticas.<br/>Control de procesos industriales.<br/>Six Sigma (Normas de control de calidad).
<br/><br/><label>Dewey Class. No.: </label>658.562  / L437 2009