TY - BOOK AU - Kubiak,T.M AU - Benbow,Donald W. TI - The certified six sigma black belt handbook SN - 0873897323 U1 - 658.4013 PY - 2009/// CY - Milwaukee, Wis. PB - ASQ Quality Press KW - Control de calidad KW - Métodos estadísticos KW - Six Sigma (Normas de control de calidad) N1 - Incluye bibliografía; Part I: Enterprise-wide deployment: Enterprise-wide view ; Leadership -- Part II: Organizational process management and measures: Impact on stakeholders ; Critical to x (CTx) requirements ; Benchmarking ; Business performance measures ; Financial measures -- Part III: Team management: Team formation ; Team facilitation ; Team dynamics ; Time management for teams ; Team decision-making tools ; Management and planning tools ; Team performance evaluation and reward -- Part IV: Define: Voice of the customer ; Project charter ; Project tracking -- Part V: Measure: Process characteristics ; Data collection ; Measurement systems ; Basic statistics ; Probability ; Process capability -- Part VI: Analyze: Measuring and modeling relationships between variables ; Hypothesis testing ; Failure Mode and Effects Analysis (FMEA) ; Additional analysis methods -- Part VII: Improve: Design of Experiments (DOE) ; Waste elimination ; Cycle-time reduction ; Kaizen and Kaizen Blitz Theory of Constraints (TOC) ; Implementation ; Risk analysis and mitigation -- Part VIII: Control: Statistical Process Control (SPC) ; Other control tools ; Maintain controls ; Sustain improvements -- Part IX: Design for Six Sigma (DFSS frameworks and methodologies: Common DFSS methodologies ; Design for X (DFX) ; Robust design and process ;Special design tools UR - http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=017372133&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA ER -