Michelli, Joseph A.,  1960- , <br/><br/>
The Starbucks experience :  5 principles for turning ordinary into extraordinary / 
Joseph A. Michelli. 
 - xiv, 208 páginas 
<br/><br/>Incluye bibliografía. 
<br/><br/>Introduction -- Principle #1- make it your own -- Principle #2- everything matters -- Principle #3- surprise and delight -- Principle #4- embrace resistance -- Principle #5- leave your mark -- A final word. 
<br/><br/> ´The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world´s ´most admired´ companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there - the ´partners´--And the special experience they create for each customer. Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this book takes you deep inside one of the most talked-about companies in the world today.´--Jacket. 
<br/><br/><label>ISBN: </label>0071477845 9780071477840 
<br/><br/><label>Subjects--Corporate Names: </label><br/>Starbucks Coffee Company--Estudio de casos.
<br/><br/><label>Subjects--Topical Terms: </label><br/>Éxito en los negocios.<br/>Liderazgo.
<br/><br/><label>Dewey Class. No.: </label>658.4  / M623s 2007