TY - BOOK AU - Harbour,Jerry L TI - The performance paradox: understanding the real drivers that critically affect outcomes SN - 156327390X U1 - 658.3125 PY - 2009/// CY - New York, NY PB - CRC Press KW - Aptitud creadora en los negocios KW - Efectividad organizacional KW - Rendimiento laboral N1 - Incluye bibliografía; Seeking what is true -- Performance as subject and why X matters -- S-curves and performance limits -- How innovation (sometimes) begets improvement -- Modeling performance -- Measuring performance -- Improving performance -- Performance: a summary UR - http://www.loc.gov/catdir/toc/ecip0813/2008012034.html ER -